Director of Compliance & Operations (Housing & Property Management)

Company: Minnesota Council of Nonprofits
Location: Minneapolis
Posted on: March 26, 2025

Job Description:

Who We AreProject for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose person-centered approach to services ensures individuals and families receive the housing and ecosystem of support they need to achieve greater stability now and for the next generation. We are eager to welcome new team members dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve that are disproportionately affected by systemic inequities.Job SummaryThe Director of Compliance & Operations serves as an expert resource on affordable and supportive housing compliance rules and regulations and is responsible for the development and implementation of PPL's compliance policies and procedures, structure, and management of the department, as well as overall support of the Senior Director of Property Management's role. The Director of Compliance & Operations ensures the design and implementation of multiple compliance-related training, housing department training on processes, procedures, budget preparation, and monitoring activities to support further and ensure consistent, high-quality compliance with all regulatory and other lender, funder, and investor requirements across the PPL portfolio, in collaboration with Asset Management, Regional Property Managers, Facilities Director, and Resident Services Director of Operations.ESSENTIAL JOB FUNCTIONS AND ASSOCIATED TASKSLeadership & Supervision

• Hire, supervise, develop, mentor, and evaluate direct and indirect reports, providing guidance, support, mentorship, and strong technical support in problem-solving, property compliance requirements, and related Yardi set-up, and internal communications and relationship building. Monitor workflow and workload of team members, assigning special projects to appropriate staff that utilize respective skills, while also providing for and identifying learning opportunities.
• Participate as a member of the PPL Leadership Team and other relevant meetings, adding value to a strong and inclusive culture.
• Work with the Senior Director of Property Management, Vice President of Housing Operations, the Asset Management Department, and the Real Estate Development team to create and sustain a culture that inspires others and motivates teamwork to achieve goals: be a positive influence for change; be open to new ideas; encourage and support independent thinking.
• Annually prepare compliance budget, and provide TA for creating the PMD budget in collaboration with peers in PMD, Finance, and Asset Management. Annually prepare compliance work plan/goals, including relevant metrics, ensuring alignment with the strategic plan; (ii) implement the plan; and (iii) report on progress.
• Actively participate in the development, negotiation and monitoring of new contracts, policies, and procedures that include compliance components such as software/hardware purchases and 3-party vendors.Relationship Management
  • Review new or refinanced property documentation (i.e., closing books) to ensure accurate Yardi file set-up, lease-up, and initial certifications.
  • Collaborate with Asset Management, Finance, and Property Management to provide budget guidance and training, necessary to support compliance needs, requirements (i.e., inclusion of compliance costs; compliance with maximum allowable rents, utility allowances, and other restrictions/requirements), and special programs.
  • Serve as the "in-house" expert to Real Estate Development of the impact on any programs - and the resources required, both internally and externally - to implement and run the programs. Affirmatively represent PPL's interests.
  • Review closing and other related documents; develop lease up building maps and review same with property management staff.Contract Management & Reporting
    • Obtain closing documents for all new construction and acquisition developments from Real Estate Development; coordinate review of same with Property Management, Asset Management, and Resident Services staff to ensure mutual understanding of compliance requirements and complete an accurate file set-up and storage management.
    • Partner with Property Management to support new property lease-up, review, and accuracy of all first-year files.
    • Review application procedures, applications, and other compliance forms to ensure compliance with all required federal, state, and local program laws and regulations, equal opportunity, and affirmative action; reduce inefficiencies; and standardize forms and procedures.Best Practices Compliance Performance
      • Serve as PPL's in-house subject matter expert, providing internal compliance consultation to PPL site staff, management, and department, and cross-functional teams.
      • Stay abreast of all federal, state, and local compliance-related regulations, including fair housing. Develop, document, and maintain a process to ensure continued alignment of compliance processes, systems, and information.
      • Develop, revise, and maintain compliance, leading best practices through documented Policies and Procedures.
      • Co-develop with the housing operations leadership team best practices through documented policies and procedures.
      • Ensure development, delivery, and assessment of robust compliance training and mentoring programs for new and current staff (onboarding for new hires, staff for new developments, system changes, compliance Policy and Procedure training, regulation changes, and individualized support) to improve staff skills, confidence, and performance.
      • Lead the creation of performance standards and metrics for Property Management leadership and assess compliance-related performance of Property Management staff.
      • Determine, communicate, and monitor retention requirements for resident files, through internally led PPL inspections, audits, and file reviews. Inspections, Audits, Updates
      • Property Inspections: Ensure, in collaboration with Asset Management and Resident Services, if appropriate, that the appropriate staff are informed of and receive proper instructions for property inspections by investors, lenders, and funders or their respective monitoring agencies. Confirm follow-up.
      • File Audits: Confirm preparation and completion by Property Management staff for Low Income Housing Tax Credit (LIHTC), and all other external compliance file audits. Ensure adherence to audit policies and procedures.
      • Annual Updates: Accurately update income limits in a timely manner.
      • Utility Allowances: Ensure utility allowances are current. Subsequently, ensure maximum allowable rents are not exceeded.
      • Quality Control and Assurance: Ensure the implementation of regular internal compliance audits on all PPL-owned and fee-managed properties. Report results to Property Management and Asset Management, collaborating on corrective action.
      • Partner with Data Base Administrator/s for implementation, integration, and maximization of Yardi software to drive efficiency and data accuracy for the department (including residential, payscan, rent caf--, e-learning, and other property management software and/or Yardi modules)Real Estate Development
        • Review new or refinanced property documentation (i.e., closing books) to ensure accurate Yardi file set-up, lease-up, and initial certifications.
        • Collaborate with Asset Management and Property Management to provide budget guidance as necessary to support compliance needs, requirements (i.e., the inclusion of compliance costs; compliance with maximum allowable rents, utility allowances, and other restrictions/requirements) and special programs.
        • Serve as the "in-house" expert to Real Estate Development of the impact on any programs - and the resources required, both internally and externally - to implement and run the programs.
        • Review closing and other related documents; develop lease-up building maps and review same with property management staff.Miscellaneous
          • Supervise Compliance Staff, 3rd party vendors, volunteers, and interns.
          • Become active TRACS Coordinator; maintain status for support/regulatory purposes.
          • Maintain current housing certification for all programs within PPL's portfolio.Minimum QualificationsEducation: BA/BS in Housing, Real Estate, Business Management, or a related field (additional education may substitute for experience).Certification:Tax Credit Compliance Specialist (TCCS) or Certified Occupancy Specialist (COS) designation preferred or successful completion of at least one within 1 year.Experience:
            • Minimum 2 years of experience as a compliance specialist, or assistant manager responsible for processing paperwork and regulation compliance for a property or properties with LIHTC and/or HUD Program, such as HOME or Project Based Section 8.
            • Minimum of 2 years supervisory/management experience.Preferred Qualifications (Nice-to-Haves)
              • Advanced knowledge of affordable housing programs such as Project-Based Section 8, HOME, or similar HUD programs.
              • Experience with Yardi software.
              • Proven ability to develop and deliver effective compliance training programs.
              • Familiarity with asset management and real estate development processes, including lease-up strategies.
              • Strong network within local, state, and national affordable housing organizations.
              • Demonstrated ability to create and sustain a positive team culture in a mission-driven environment.Salary: $90,000 to $105,000. Yr., DOQDue to the nature of this role and the need for onsite support and coverage, this is an in-person position.Benefits: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO and paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives.Work EnvironmentThe work environment characteristics here are representative of those an employee encounters while performing the essential functions and ability to work under generally safe and comfortable conditions where exposure to environmental factors may cause discomfort and poses a limited risk of injury.This position requires the capacity to problem solve and deal with a variety variables and occasional novel situations within scope of job description. Ability to prioritize multiple tasks and produce accurate timely work; and the ability to contribute to team effort and manage the stress of a fast-paced environment.How to Apply:Qualified candidates can apply online. Include a cover letter and resume. The hiring process includes phone screens and in-person interviews, references, and background checks for final candidates.PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply.PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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Keywords: Minnesota Council of Nonprofits, Minneapolis , Director of Compliance & Operations (Housing & Property Management), Accounting, Auditing , Minneapolis, Minnesota