Engineering Director, Personalized Communications
Company: Best Buy
Location: Minneapolis
Posted on: September 27, 2024
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Job Description:
The Director of Personalized Communications Engineering will
lead our communications engineering and CRM operations team in
developing and integrating cutting-edge personalized customer
communication solutions that make smarter decisions on how and when
to communicate through email, SMS, push and other vehicles. In this
role, you will leverage customer data and insights to design
features for smarter and more targeted communications. It requires
a strategic thinker with hands-on expertise in both custom-built
solutions and vendor technologies. The ideal candidate will possess
strong leadership skills, technical prowess, and data driven
operational thinking to drive innovation and deliver solutions
tailored to our product needs.
This role is hybrid, which means you will work some days on site at
a Best Buy location and some days virtually from home or another
non-Best Buy location. The specific work arrangements vary by role
and team. The recruiter or hiring manager will provide more details
during the hiring process. For this role, you must be located
within a drivable distance to our office in Richfield, Minnesota,
or Atlanta, Georgia.What you'll do
Develop and execute the overall strategy for personalized
communication solutions, aligning with product goals and objectives
in GCP and AWS.Provide architecture insight into tool and vendor
strategy for a seamless communications platform.Lead and mentor a
team software engineers and data driven operations engineers
focusing on analytics and reporting to ensure successful CRM
campaigns with specialized audience targeting.Stay abreast of
industry trends, emerging technologies, and best practices.
Ensure high standards of quality, performance, and reliability in
all custom-built systems.
Ensure smooth integration of vendor technologies with existing
systems, addressing compatibility, security, and performance
considerations.
Oversee multiple projects simultaneously, ensuring they are
delivered on time, within scope.
Provide technical guidance and support to the engineering team,
fostering skill development and knowledge sharing.
Minimum qualifications
8 years of relevant experience with a Bachelor's degree OR
equivalent relevant professional experience; 2 years experience
managing and leading engineering teams; 1 year managing
managers
Bachelor's degree in IT, Computer Science, Engineering, or related
field OR equivalent combination of education and/or experience
Strong understanding of CRM functions, personalized communication
systems, protocols, and technologies.
3+ years of experience building custom systems, cloud environments
(GCP & AWS) and architecture design in large environments
Experience with Agile methodologies and modern software development
practices including Scrum and Kanban
Preferred qualifications
11+ years of relevant professional experience
Bachelor's degree in IT, Computer Science, Engineering, or related
field
5 years or more experience working with marketing engineering
teams
Experience with Salesforce, MessageGears or similar tools and
traditional communication vehicles
5 years experience with engineering custom solutions using modern
languages, cloud technologies and SDLC practices and tools.
Experience working in retail, marketing, or similar technologies
and related areas
What's in it for you
We're committed to helping our people thrive at work and at home.
We offer generous benefits that address your total well-being and
provide support as you need it, especially key moments in your
life.
Our benefits include:
Competitive pay
Generous employee discount
Physical and mental well-being support
About us
As part of the Best Buy team, you'll help us fulfill our purpose to
enrich lives through technology. We bring that to life every day by
humanizing and personalizing tech solutions for every stage of life
- in our stores, online and in customers' homes.Our culture is
built on deeply supporting and valuing our amazing employees who
make it all possible. We're committed to being a great place to
work, where you can unlock unique career possibilities. Above all,
we aim to provide a place where you can bring your full, authentic
self to work now and into the future. Tomorrow works here.
TM
Best Buy is an equal opportunity employer.
Position Type:
Full timePandoLogic
Category:
Engineering, Keywords:
Director of Engineering, Location:Minneapolis, MN-55423
Keywords: Best Buy, Minneapolis , Engineering Director, Personalized Communications, Executive , Minneapolis, Minnesota
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here to apply!
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