Principal Infrastructure Technical Lead

Company: Threadneedle group
Location: Minneapolis
Posted on: April 2, 2025

Job Description:

--- Automating/maintaining the administration & end-to-end life-cycle management of Windows servers by: including provisioning, installation, software packaging, patching, planned & unplanned maintenance, service configuration and integration with our monitoring platform.--- Development & continuous enhancement of tools, utilities, reports & frameworks to assist production support, operational processes, re-engineering efforts etc.--- Use DevOps tools to enable team with end to end automated platforms.--- Develop new automations in Ansible or new Lambdas (self-healing & INC-minimization).--- Contribute towards API gateway-related deliverables & proactively move towards server-less infra.--- Contribute towards developing a holistic Front-end for our Core Infrastructure services, which would initially meant for operational & visibility for our team, but would simultaneously provide few frequently-needed info by App-teams.--- Move towards AI/ML driven data-visualization & self-healing, using Python.--- Perform people leadership role and manage availability, rostering, influence team to drive critical items to closure.--- Remain in sync with the business goals and my leadership's expectations and try to fulfill them by bringing my best foot forward.--- Build Collaborative Relationships, Optimize Diverse Talent, and Influence People.Responsibilities--- Designing, implementing, and maintaining automated solutions for cloud-based infrastructure and work closely with app teams to ensure that cloud resources are provisioned, managed, and maintained in an efficient manner.--- Provide L3 level support for the VMware environment.--- Should have very good experience in managing the datacenters in VMware and setting up the same.--- Perform tasks related to the Windows and VMware operations.--- Should have exposure to VMware vROPS regarding capacity and alert management.--- Should have scripting experience in development like Ansible, Terraform, cloud formation, PowerShell etc.--- Perform New VM provisioning, Decommissioning and windows upgrade etc.--- Should have knowledge of or managed these software's SCCM/SCOM.--- Should have experience with SCVMM as well.--- Perform moderately difficult and independent assignments in troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies.--- Pro-actively monitor the stability and performance of various technologies within area of expertise and drive appropriate corrective action prior to an incident or problem occurring.--- Actively collaborate with team members and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.--- Recommend, deploy and document strategies and solutions for problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.--- Independently identify key issues, patterns and deviations during the analysis.--- Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies.--- Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans.--- Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business.--- Perform ITIL operations like change, Incident & problem management within the Service Now.--- Contribute to the development of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports.Data Collection, Tracking & Analysis--- Use a variety of data collection techniques and systems to collect technology operations performance data.--- Analyze to draw accurate conclusions regarding performance, trends and issues (current and/or potential).--- Monitor compliance with defined SLA/OLA's.--- Monitor consumption/usage metrics to understand trends to assist in the effective management of vendor partners (as applicable).--- Perform trend analysis to identify causes of performance and/or usage issues.Continuous Improvement--- Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required.--- Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results.--- Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets.This role will have rotational shifts primarily the Morning (6:30 AM) and Evening (4:45 PM) shift.Required Qualification

• Degree in Computer Science, Engineering, or equivalent academic qualification.
• 10 - 12+ years of professional experience in administration, configuration & support of VMware, SCVMM, Hypervisor, Public cloud (AWS, Azure).
• Experience working with different vendors like VMware, Cisco UCS, Hyperflex, Dell.
• Experience with team and project management.
• Experience working in an Agile environment and knowledge of Scrum, sprints etc.
• Mandatory: Adequate exposure & proficiency in managing VMware vSphere 6.x/ 7.x environment (clusters/farms).
• Mandatory: Experience in Level 2 (L2) or L3 Server Support Team for minimum 8 years.
• Mandatory: Adequate exposure to write automation via scripting.
• Preferred: Experience & skill in managing AWS Cloud Environments & Hybrid Environment.
• Familiarity with activities like Patching, Upgrades, Migration, Refresh, etc.
• Adequate exposure to IT environments governed by ITIL framework. Change, Incident (RCA) & Problem Management-related activities should be component of candidate's responsibilities.
• Prior exposure to ServiceNow is desirable.
• Strong attention to detail with ability to focus on quality and efficiency.
• Ability to communicate and articulate technical information across various organizational levels.
• Highly innovative problem solver with strong analytical and customer service abilities required.
• High reasoning aptitude and ability to quickly understand complex operating environments.
• Strong thought leadership and motivation with the ability to work independently.About Our CompanyAmeriprise India LLP has been providing client-based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.Full-Time/Part-TimeFull timeTimings(2:00p-10:30p)India Business UnitAWMPO AWMP&S President's OfficeJob Family GroupTechnology
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Keywords: Threadneedle group, Minneapolis , Principal Infrastructure Technical Lead, IT / Software / Systems , Minneapolis, Minnesota