Customer Support Technician

Company: VirtualVocations
Location: Saint Paul
Posted on: November 6, 2024

Job Description:

A company is looking for a Customer Support Technician to provide technical support and customer service.

Key Responsibilities

Resolve technical issues for customers via phone, email, and messenger
Document and troubleshoot product issues using internal tools
Stay updated on new product features and assist with cross-functional issues

Required Qualifications

Experience in customer-facing service roles, such as retail or online support
Ability to learn and adapt quickly to new technologies
Familiarity with tools like Slack, Intercom, and Google Docs
Willingness to work weekend shifts
Knowledge of email deliverability and DNS is a plus

Keywords: VirtualVocations, Minneapolis , Customer Support Technician, Professions , Saint Paul, Minnesota

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