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Front Desk Staff/Patient Services Representative

Company: University of Minnesota
Location: Saint Paul
Posted on: November 19, 2024

Job Description:

Apply for JobJob ID361194
LocationTwin Cities
Job FamilyLR-Health Care NonProfessional
Full/Part TimeFull-Time
Regular/TemporaryRegular
Job Code5001
Employee ClassAFSCME Unit 4 - Health Care
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About the Job


General Statement of Responsibilities:The Patient Services Representative role at Boynton Health support provider staff with assessing appropriate service to meet the care needs of the patients in a mental health clinic. Assigned responsibilities are carried out in a manner respectful of the rights of patients, and conducive to the efficient, effective rendering of high quality ambulatory care. Compensation: $20.80-$24.49 hourly depending upon qualifications and experience. Detailed Job Responsibilities:

Screen patients:
Collect patient dataAssure eligibility of the patient to receive care at Boynton HealthInterview to obtain history and reason for visitInterpret collected data to identify patients' appointment needsRefer significant findings to the Triage Nurse or Urgent Counselor or the provider for assessmentRecognize and respond to emergencies and unplanned situations
Appointment scheduling and appointment arrivals:
Know Mental Health Cinic (MHC) scheduling guidelines as developed by the provider staff and be able to explain them to patients if necessaryAdhere to and explain HIPAA policy and Acknowledgement of Notice of Privacy Practices form to patients.Explain Patient Financial Responsibility Statement to patients.Collect visit copays and inform the patients about their financial responsibilities for payment when receiving services in the Mental Health Clinic Issue "Zoom" invites for patients who receive care via TeleHealth Correct use of pronouns as indicated by the patient or staffSchedule language or hearing translators, if neededObtain current insurance information and appropriate release formsVerify all demographic informationGenerate a mental health medical record through the electronic medical records system
Report and record patient information:
Answer a high volume of phone callsTake phone messages from callers requesting to speak with a provider and forwarding that information electronicallyOffer urgent services to students who call in and appear to be in distressComplete paperwork and electronic messaging necessary to facilitate patient careHandle all patient information by phone or in person within boundaries set by patients' rights to confidentiality
Perform delegated tasks:
Process letters, forms and release of information requests in a timely mannerFax documents as requestedFollow up on missing provider billing chargesScan and file patient information into the electronic medical recordOther duties and tasks assigned
Continual improvement of systems and processes supporting patient access to service:
Attend and participate in weekly staff meetings, classes, workshops and in-servicesMaintain compliance with applicable OSHA, HIPPA, MERTKA, and credit card/financial confidentiality policies. Adhere to University, Boynton Health and Mental Health Clinic policies and procedures.Keep Team Leader informed of any problems with our systems or procedures.Participate in ongoing review of policies, procedures and protocolsParticipate in Quality Improvement projects
Work Environment:
Promote a safe, equitable, and respectful environment in which concerns can be addressed effectively.
Qualifications


Required Qualifications:
  • Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of related medical clerical / receptionist experience and education to total four years.
  • Experience in a related health clinic clerical position.
  • Experience with an electronic medical record system.
  • Demonstrated commitment to promoting a culture that respects and advances diversity and inclusion. Preferred Qualifications:
    • Experience in a related mental health clinic clerical position.
    • Excellent customer service focus & skills.
    • Must have ability to use independent judgment to perform a wide variety of tasks in a professional manner.
    • Strong communication and interpersonal skills.
    • Ability to prioritize, problem solve and multitask and perform in high demanding environment.
    • Able to perform well under pressure and can handle multiple tasks at one time.
    • Excellent problem solving skills.
    • Previous experience with Point and Click or other EMR computer programs
    • Experience working with individuals from diverse racial, ethnic, and socioeconomic backgrounds.
      About the Department


      About Boynton Health, Mental HealthBoynton.umn.eduBoynton Health, a nationally recognized leader in college health, is transforming health and academic success for students. Our mission is to create a healthy community by working with students, faculty and staff to achieve physical, emotional and social well-being. Boynton provides comprehensive health care to students, faculty and staff. Boynton conducts significant outreach efforts including student-led health promotion in the areas of sexual health, nutrition and stress management. It conducts a comprehensive survey of college students to give postsecondary institutions a look at the health of their students. And it conducts community-based public health initiatives to support the health of everyone on campus.
      Benefits


      Working at the University

      At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

      The University also offers a comprehensive benefits package that includes:
      Competitive wages, paid holidays, and generous time offContinuous learning opportunities through professional training and degree-seeking programs supported by the Low-cost medical, dental, and pharmacy plansHealthcare and dependent care flexible spending accountsUniversity HSA contributionsDisability and employer-paid life insuranceEmployee wellbeing programExcellent retirement plans with employer contributionPublic Service Loan Forgiveness (PSLF) Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost with free or reduced rates in the Twin Cities metro areaPlease visit the for more information regarding benefits.
      How To Apply


      Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).
      Diversity


      The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
      Employment Requirements


      Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
      About the U of M




      The University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

Keywords: University of Minnesota, Minneapolis , Front Desk Staff/Patient Services Representative, Sales , Saint Paul, Minnesota

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