Business Process and Control Manager, Lease Operations

Company: Disability Solutions
Location: Minneapolis
Posted on: March 27, 2025

Job Description:

Benefits OverviewA career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. When you choose a career with CoBank, you make a difference by standing for something that matters. In order to be the best, we hire the best!Remarkable Benefits Offered by CoBank

• Careers with a purpose.
• Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays
• Competitive Compensation & Incentive
• Hybrid work model: flexible arrangements for most positions
• Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• Robust associate training and development with CoBank University
• Tuition reimbursement for higher education up to $10K
• Outstanding 401k: up to 6% matching and additional 3% non-elective contribution
• Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups: creating a culture of respect and inclusion
• Recognize a fellow associate through our GEM awardsJob DescriptionActs as a trusted advisor and provides leadership and technical expertise to lease operation teams who are responsible for orignaition and post origination servicing activites on direct and lease-partnered transactions.. Provides oversight to control environment by managing operational risk documentation, certification, evidence and control failure processes. Provides oversight to exception processing and reconciliation processes, ensuring adequate adherence to SLA's. Acts as a single point of contact for escalations, monitors and performs root cause analysis, provides guidance on issue resultion and monitors remediation activities through implementation. Manages continuous improvement intake, prioritization and coordinates change management activities for the Lease Operations department. Ensures a high degree of customer satisfaction for both external and internal customers while overseeing effective and efficient performance of ongoing department operations.Essential Functions1. Develops and maintains a deep understanding of operating and control environment. Partners with management to ensure processes and controls are designed to effectively manage risks while meeting customer needs and cost objectives. 2. Develops, maintains and updates control documentation and acts as the key point of contact for external auditors, internal auditors, and process owners on all matters related to ICFR and SOC compliance for the department. Consults with Internal Controls and Operational Risk, Internal and External audit to implement control enhancements or modifications. Coordinates with stakeholders to provide evidence the control environment is operating as designed. 3. Identifies risks and provides guidance on process or policy improvements by leading discussions with control owners and management. Monitors control performance and leads escalation processes for control failure occurrences, including coordination of root cause analysis, documentation, remediation plan development, monitors and reports on the progress of remediation plan execution. 4. Develops and monitors qualitative and quantitative standards for work groups related to filing and records management, exception processing and reconciliation processes. Identifies emerging risks and partners with management to perform root cause analysis, assess impact(s) of risks, develop remediation plans; monitors and reports on the progress of remediation plan execution. 5. Serves as escalation point for servicing issues identified by internal or external customers. Facilitates root cause analysis and issue resolution. Tracks remediation efforts through implementation and periodically reports progress to senior leadership. 6. Prepares monthly performance metrics and ad-hoc management reports. Develops or assists in report development for use in servicing, quality control, review, and statistical monitoring of team transactions/accounts, including departmental performance metrics. 7. Works with internal stakeholders to evaluate new products, services and customers for operational impact. Partners with internal and external customers to define requirements and deliver appropriate solutions. 8. Utilizes insights gained through process and control oversight to identify improvement opportunities. Coordinates and supports associates and management to define business problems/needs, impact on organization and expected benefits of change. 9. Manages the intake process for continuous improvement opportunities. Partners with management to prioritize and track efforts in progress and maintains backlog of high value efforts that will impart meaningful change on the organization through automation, system enhancements and process re-engineering. Assists in assigning resources and coordinating change management activities with managers, supervisors, SME's and testers to ensure adequate awareness, knowledge, ability, and reinforcement activities critical to successful CI deployment. 10. Provides ongoing reporting related to current priorities, overall progress, measures and monitors expected benefits and realized outcomes. Handles various ad-hoc projects that assist the VP, Lease Operations in continuing to meet the demands of the business as well as internal/external stakeholders. 11. Develops business and strategic plans for work groups within the department that support division and corporate objectives and value proposition. 12. Monitors and controls operating expenses. 13. Manages workflow, grants authorities, evaluates performance, and recommends personnel actions within delegated authorities. 14. Develops, measures and monitors expectations for individual and team performance. Holds teams members accountable to performance standards. 15. Works with department staff on individual development and career pathing. Facilitates the creation of individual goals and development plans that align with the department and enterprise goals. 16. Consults with Human Resources as appropriate and takes disciplinary action when performance does not meet the standard. Identifies needs and assesses requirements to support department resources, such as providing training and technology support, and addressing inter-departmental issues. 17. Ensures complete and effective disaster and business recovery planning and testing for designated area(s) of responsibility. Directs recovery effort, when necessary, to ensure timely and complete return to normal operations. Provides backup to the Vice President, Lease Operations as necessary. 18. Participates in special projects, and perform other duties as assigned.Education
  • High school diploma or GED required
  • Bachelor's Degree in business, finance, accounting or other relevant discipline. required Work Experience8 years of experience in leasing or financial services required 3 years of management experience managing multiple work groups and projects, preferably in leasing or financial services. requiredPhysical Exertion DetailsSedentary Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.Travel Requirement DetailsOccasional Travel occurs infrequently (typically, once a month or less).About CoBankThe typical base pay range for this role is between $98,500 - $121,180. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the position is filled. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law.CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.REASONABLE ACCOMMODATIONWe are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing recruiting@cobank.com. Include your contact information and specific details about your requested accommodation.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.CoBank is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Keywords: Disability Solutions, Minneapolis , Business Process and Control Manager, Lease Operations, Executive , Minneapolis, Minnesota