Customer Service Representative, Closing at 7PM, Tuesday - Saturday

Company: Standard Heating & Air Conditioning, Inc.
Location: Minneapolis
Posted on: March 29, 2025

Job Description:

We are seeking an experienced, full-time, Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in delivering the exceptional service we're known for. We provide extensive training, competitive pay, eight holidays, paid time off, parental leave, free parking, comprehensive health insurance, and a generous retirement plan match!
Essential Duties and Responsibilities:

• Answer inbound calls & reply to customer inquiries.
• Promote products, services, & preventive maintenance plans.
• Schedule service, maintenance, & sales appointments.
• Make outbound calls.
• Document customer concerns & resolution.
• Efficiently route & dispatch on-call Service Technicians as needed.
• Assist with customer mailings & related projects.
• Other duties as assigned.
• Scheduled 40 hours/week, includes Saturday shift until 7PM.
  
  
  • High personal integrity and desire to serve others
  • High school diploma/GED required (college experience or degree a plus)
  • 2+ years of customer service or call center experience
  • Strong verbal and written communication skills
  • Dependable, patient, and compassionate personality
  • Self-motivated with strong organizational ability
  • Strong computer and data entry skills, to include Word, Excel, and Outlook
  • Multi-lingual ability (preferred, not required)Standard Heating, serving the Twin Cities for over 95 years, fosters a dynamic and supportive work environment. We are looking for individuals who are passionate about customer engagement and are eager to learn and grow. If this sounds like you, apply now!
    
    
    
    PIb88a3d89cb4d-37248-37275599

Keywords: Standard Heating & Air Conditioning, Inc., Minneapolis , Customer Service Representative, Closing at 7PM, Tuesday - Saturday, Hospitality & Tourism , Minneapolis, Minnesota